Refund & Cancellation Policy
How cancellation works, and when a refund is due. There is no subscription to cancel.
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Summary
Urjadata Solar Renewable Energy Private Limited does not sell subscriptions. Core tracking is free forever, and a project is a one-time unlock — nothing recurring is ever charged, so there is no renewal to cancel and no ongoing billing to stop. You can stop using the Service, or ask us to close your account, at any time without owing anything further. Refunds on a one-time project unlock are available in the circumstances below, and go back to the original payment method.
1. Cancellation
- Nothing recurring is charged, so there is no plan to cancel and no cancellation deadline to meet.
- You can stop using the Service at any time. Your free features remain available, and projects you have already unlocked stay unlocked.
- To close your account and have your data erased, email support@urjaops.com. Erasure is currently handled manually — see the Privacy Policy.
- Export your data before asking us to close the account; closure is not reversible.
2. Try before you pay
Every organisation gets 3 free AI drafts on its own real data, and all tracking features are free with no card required. Please use the free credits to confirm the Service suits you before you unlock a project — that is what they are for, and it avoids most refund requests.
3. When we refund a project unlock
| Situation | Outcome |
|---|---|
| Duplicate or double charge | Full refund of the duplicate amount |
| Payment taken but the project was not unlocked | Full refund (or we unlock it — your choice) |
| Charged the wrong amount (e.g. the volume discount was not applied) | Refund of the difference |
| A defect makes the unlocked features materially unusable for that project and we cannot fix it in a reasonable time | Full refund of that project's unlock |
| Change of mind within 7 days of unlocking, where the unlocked features have not been materially used | Full refund at our discretion |
| We close your account without cause while you hold unlocked projects | Fair refund of the affected unlocks |
| Change of mind after materially using the unlocked features on that project | Not refunded — the unlock has been delivered and used |
4. How to request a refund
- Email support@urjaops.com from your registered address.
- Include your workspace name, the project, the transaction reference or invoice number, and the date and amount.
- Tell us briefly why you are asking, so we can check it against the table above.
5. Timelines
- We acknowledge a refund request within 2 business days.
- We decide it within 7 business days of receiving what we need.
- Approved refunds are initiated within 7 business days of approval.
- Your bank or card issuer then typically takes 5–10 business days to credit you. That part is outside our control.
6. Refund method
Refunds are made to the original payment method through the payment gateway used for the charge. We cannot refund to a different account. Refunds are in Indian Rupees (INR); we do not cover exchange-rate movement or your bank's fees.
7. Taxes
Where a refund is approved, any GST charged on the refunded amount is refunded with it, and a credit note is issued where required.
8. If you disagree with our decision
Reply to our decision email and ask for it to be reviewed, or escalate to our grievance officer — see the Contact page. We aim to resolve a grievance within 30 days. Please contact us before raising a chargeback so we can try to fix it directly.
9. Related
This policy forms part of the Terms of Service. Prices are on the Pricing page. Nothing here limits rights you have under Indian consumer law that cannot be limited by contract.