Shipping & Delivery Policy

Summary

UrjaOps Platform is a Software-as-a-Service (SaaS) product delivered electronically over the internet. No physical goods are sold, shipped, or delivered, so no shipping charges, couriers, tracking numbers, or delivery addresses apply.

1. How and when you get access

• Access is delivered online to the account you register — there is nothing to post.
• On successful sign-up, access is provisioned immediately (typically within minutes).
• On a successful subscription payment, your plan is activated immediately once the gateway confirms the payment — normally within minutes, and no later than 24 hours.
• Confirmation is sent by email to your registered address.
• You use the Service at https://urjaops.com in a standard web browser.

2. What you need

• A current web browser (Chrome, Edge, Safari, or Firefox) and an internet connection.
• A valid email address you can receive mail at — reminders and confirmations are sent there.
• No installation, hardware, or physical media is required.

3. Delivery charges

None. There are no shipping, handling, courier, or delivery fees. The only amounts payable are the subscription fees on the Pricing page, plus applicable taxes.

4. Where we deliver

The Service is delivered electronically and is available wherever you have internet access. It is built for Indian PM-KUSUM operations, and prices are charged in Indian Rupees (INR).

5. If access does not arrive

If your account or plan is not active within 24 hours of a successful payment, email support@urjaops.com with your registered email and the transaction reference. We will activate it or refund you under the Refund & Cancellation Policy. Check your spam folder first — confirmation emails sometimes land there.

6. Related

This policy forms part of the Terms of Service. For cancellations and refunds, see the Refund & Cancellation Policy. For company details, see Contact.